Knowledgebase

 550 error

This error indicates an inability to send emails. There are many reasons for a 550 error. 550...

 Are you able to receive emails but not send?

If you aren't able to send this usually means one thing... your internet provider is blocking you...

 Are you able to send emails but not receive?

Either your domain is over quota, or your e-mail address itself is over quota. You will need to...

 Boxtrapper

Box Trapper returns a confirmation email to senders, who must reply before their email is...

 Default Address, Catchall

What is the default address? It is a catchall mailbox that receives all emails written to a...

 Does your e-mail client suddenly claim your password is wrong even though you have not changed any settings?

All of our shared servers have a 60 check per hour limit. If you hit this limit in any hour...

 Email Attachments

WEBMAIL In cPanel webmail (Horde & SquirrelMail), this attachment limit is 50 MB. In other...

 Email forwarder

Email forwarders send a copy of emails and keep an original. You can setup multiple forwarders to...

 Error : Dictionary Attack

Dictionary Attack A method often used by spammers. They send various emails or passwords to a...

 How do I access my spam folder?

If you've configured your cPanel hosting account to use the "Spam Box" feature of SpamAssassin,...

 How to add/remove an e-mail account

By default, cPanel comes with 1 primary email account. I strongly recommend not to use this email...

 How to create/delete an E-Mail forwarder

A forwarder is important when you want a copy of an email to be sent to another e-mail address...

 How to log into Webmail

Webmail is a great feature offered by cPanel. You can access email from any PC connected to the...

 How to throttle outgoing email with PHPList

Smartlab Software Hosting's email policy states that shared and reseller customers should only...

 How to use Spam Assassin

Spam Assassin is a great anti-spam tool. We recommend to activate it as soon as you create an...

 Outlook / Outlook 2007 / Eudora / Thunderbird / Mac Email / Phone Client Settings

Email settings for an Email Client (Outlook, Eudora, MAC mail etc.): Incoming mail server:...

 Outlook Error codes

0x800CCC65 -- This error code is indicative that a local firewall such as Zone Alarm or...

 Outlook Malfunctioning

If a message is stuck in the Outbox, please go to File and choose Work Offline. Close outlook and...

 POP vs. IMAP

POP3 (Post Office Protocol) and IMAP (Internet Message Access Protocol) are methods used by...

 Setting up Email Account with Outlook 2003

Before starting: Make sure your domain name loads. If it doesn't load your your email account...

 Thunderbird setup

Setting up Email Account with Thunderbird Before starting: Make sure your domain name loads....

 Too many SMTP connections?

Too many SMTP connections? We limit 25 connections per your IP address. If you are getting...

 Webmail programs

Smartlab Software Hosting offers you a choice in webmail programs. You can pick whichever one you...

 What do I put for both incoming and outgoing mail server?

For both incoming and outgoing mail server, put mail.yourdomain.com. The incoming port number is...

 What happens to my undeliverable emails?

If the receiving server, domain, or mailbox name does not exist, then you will receive a...

 Where do I check emails using my browser?

Where do I go to check my emails using my browser? To check your email using your web browser,...

 Why won't my email address work?

Make sure you set it up exactly by looking at Flash / Non Flash   Make sure your user...